clareceb Welcome to Clare County Enterprise Board website. We are in the business of helping to promote small enterprises in Co. Clare.

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Customer Service Charter

 

Introduction

Clare County Enterprise Board is one of 35 Enterprise Boards established by the government under the Operational Programme for Local Urban and Rural Development 1994 –1999. The Board, which was incorporated as a company limited by guarantee, is a statutory Agency established under the 1995 Industrial Development Act.

The remit of Clare County Enterprise Board is to develop indigenous enterprise potential and to stimulate economic activity at local level. This is done primarily through the provision of financial support, advice and training for the development of small businesses. The County Enterprise Board supports individuals, firms and community groups provided that the projects have the capacity to achieve commercial viability.

 

Information

The staff of the Board will seek to ensure that you are fully informed of all our services and supports and subject to qualifying criteria, both personal and business, provided by you will be dealt with in total confidence.

 

Objectives

The focus of the Board is strategic and its key objectives are:

  • To develop & implement an Enterprise Plan for the county

  • To create enterprise awareness and develop an enterprise culture among the people of Clare

  • To become a local focus for the efforts of State and other agencies in the provision of enterprise support

  • To equip entrepreneurs with the skills necessary for the planning and management of their enterprises

  • To assist entrepreneurs with the provision of appropriate financial packages

Structure of the Board

Membership of Clare County Enterprise Board Ltd comprises 16 members who between them represent Clare County Council, the Social Partners at local level, State Development Agencies and Local Community Organisations involved in enterprise development in the county.

 

Evaluation Committee

The Board is supported by an Evaluation Committee established to provide technical assistance to the Board on the evaluation of projects within the overall strategy and policies set down by the Board for enterprise development in the county.

 

Customer Charter

Clare County Enterprise Board is committed to providing a quality service in an efficient and professional manner to its clients. We will continue to monitor our communications system to ensure that Clare County Enterprise Board customers and members of the public have a wide choice of communication methods with Clare County
Enterprise Board.

  • Personal callers at the Board’s offices at Mill Road, Ennis will be dealt with courteously. Personal callers who have prior appointments with members of staff will be seen promptly and in privacy where necessary.

  • We will acknowledge all letters within two days of receipt and our aim will be to reply to letters within two weeks. If an issue cannot be dealt with within this period, an interim-communication will be issued.

  • We will endeavour to answer telephone calls promptly.

  • All email sent to clareceb@clareceb.ie will be acknowledged promptly and forwarded to the relevant executive.

  • We will provide user-friendly information leaflets on the Board’s services.

  • We will provide user-friendly information leaflets on the Board’s services.  

Complaints/Smoke Free Workplace Policy

Clare County Enterprise Board operates a formal complaints procedure and also a Smoke Free Workplace Policy.

 

Service Guarantee

Confidentiality

Any discussions or correspondence that the Board enters into with a promoter is treated in the strictest confidence at all times. The Board is governed by the Data Protection Act, ensuring that an individual’s intellectual & patent rights are upheld by the Freedom of Information Act 1997.

Timeliness

The Board is governed by the Prompt Payment of Accounts Act 1997.

Responsiveness

The Board, in developing & improving its range of services is anxious to elicit the views of individuals & businesses who have participated on programmes. All our services are evaluated internally & externally through participant feedback.

 

EAMONN KELLY
CHIEF EXECUTIVE OFFICER

 

County & City Enterprise Boards are funded by the Irish Government and part-financed by the European Union under the National Development Plan 2007 - 2013.

Clare County Enterprise Board, Enterprise House,  Mill Road, Ennis, Co. Clare 

T: (065) 6841922 F: (065) 6841887 Clareceb@Clareceb.ie  

Company Registration Number 223815.  Registered Office As Above.




 

 

 
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